Privacy Policy

Introduction

PacificLotto NZ Guide (“we”, “our”, or “us”) operates an online lottery platform and related services for adults in New Zealand. Through our website and applications, registered users can create an account, purchase lottery tickets, manage entries and, where applicable, receive winnings.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, create or manage an account, take part in our lottery games or contact us.

By accessing or using our website, registering an account or playing our games, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your personal data.

Information We Collect

We collect several types of information from and about users of our online lottery services and website. The amount of data we collect is limited to what is necessary for operating our services, complying with legal obligations and responding to enquiries.

Personal Information You Provide

• Registration details you provide when creating an account (such as name, date of birth, residential address, phone number and email address)
• Login and account details (such as username and security credentials)
• Identity verification information, where required by law (such as copies of identification documents or proof of address)
• Payment and transaction details related to deposits, withdrawals and ticket purchases (such as payment method, transaction amounts, timestamps and limited card or account details). Full card data is processed by our payment providers and is not stored in full on our systems.
• Optional information you include in contact forms (for example, a phone number or organisation name)
• Messages and enquiries sent through our contact form or by email
• Your communication and marketing preferences (for example, if you ask us not to contact you again)

Technical and Usage Information

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and other website usage statistics
• Cookies and similar tracking technologies used for functionality, security and analytics

Account and Gameplay Information

• Details of the lottery games you participate in, including tickets purchased, numbers selected, draws entered and outcomes
• Account activity such as login history, deposit and withdrawal records and changes to settings (for example, limits or self-exclusion)
• Information related to responsible gambling tools you use, such as deposit limits, time-outs or self-exclusion requests

We do not store full payment card numbers or CVV codes on our servers. Payment card data is handled by reputable third-party payment providers in line with industry security standards. We may retain limited payment-related information (such as the last four digits of your card, transaction identifiers and payment method) for records, security and regulatory purposes.

How We Use Your Information

We use the information we collect for the following purposes in connection with our online lottery services and website:

Purpose	Description
Account Registration & Management	To create and manage your player account, verify your age and identity, maintain your account settings, and provide customer support.
Lottery & Payment Processing	To process ticket purchases, deposits, withdrawals and prize payments, record your transactions, show your game history and balances, and manage your participation in our games.
Website & Platform Operation	To operate, maintain and present our online lottery platform and website, including ensuring that content is displayed correctly and the site functions as intended on your device.
Communication	To respond to your enquiries, provide clarifications about our services, send important notices about your account, and inform you about changes to this policy or our terms. We may also send marketing communications where permitted by law and your preferences.
Security & Fraud Prevention	To help protect our website and systems, detect and prevent malicious activity, abuse or fraud, monitor for unauthorised use, and maintain the integrity of our services.
Improvement	To analyse aggregated usage patterns so we can understand how users interact with our platform and improve our content, layout, features and user experience.
Legal & Regulatory Compliance	To comply with applicable legal obligations (including gambling, anti-money laundering and financial regulations), respond to lawful requests from authorities and protect our rights or the rights of others when necessary.

Information Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist us in operating our online lottery services and website (for example, hosting companies, payment processors, identity verification services and analytics providers), under agreements that require them to protect your information and use it only for the services they provide to us.
• Legal Requirements: When required to do so by law, regulation or legal process, or in response to valid requests by public authorities, including gambling regulators, law enforcement or other government bodies.
• Business Changes: In connection with a merger, reorganisation or similar event, where personal data may be transferred as part of the assets, subject to appropriate safeguards.
• Protection of Rights: To protect our rights, property or safety, or that of our users or others, when we believe such disclosure is necessary (for example, to investigate fraud or enforce our Terms & Conditions).

Any third parties with whom we share personal information are required to handle it in accordance with applicable privacy laws and appropriate data protection standards.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

These measures may include:

• Use of secure servers and restricted access controls
• Encryption for certain types of data in transit
• Regular monitoring and basic security assessments of our website and systems
• Authentication procedures and role-based access for administrative areas

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to minimise risk and respond promptly to any suspected issues.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including operating your account, processing transactions, responding to enquiries and meeting any legal, accounting or reporting obligations.

When determining retention periods, we consider:

• The amount, nature and sensitivity of the data
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process the data and whether these can be achieved by other means
• Applicable legal and regulatory requirements for gambling and financial records

Your Rights

Depending on your location and applicable law, you may have certain rights in relation to your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information in certain cases.
• Restriction: The right to request that we restrict how we process your information.
• Portability: The right to receive your data in a structured, commonly used format, where applicable.
• Objection: The right to object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section of this policy. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to help our website function, enhance security and understand how visitors and account holders use it. Cookies are small data files placed on your device that may include an anonymous unique identifier.

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not function properly if cookies are disabled.

For more detail about the types of cookies we use and your choices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites, including official lottery operators and responsible gambling services. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our online lottery services and website are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or how our services operate. We will post the updated policy on this page and revise the “Last Updated” date at the top.

You are encouraged to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Email: [email protected]
Phone: +64 9 555 0123
Address: 123 Queen Street, Auckland 1010, New Zealand

We will respond to your enquiry within a reasonable timeframe.