Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: October 15, 2023
Introduction
PacificLotto NZ ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By accessing or using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.
Information We Collect
We collect several types of information from and about users of our website, including:
Personal Information
- Contact details (name, email address, phone number)
- Demographic information (age, location)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Communication preferences
Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
| Purpose | Description |
|---|---|
| Service Provision | To provide and maintain our lottery services, process transactions, and manage your account |
| Communication | To send important notifications, updates, and respond to your inquiries |
| Security | To verify your identity, prevent fraud, and ensure the security of our services |
| Improvement | To analyze usage patterns and improve our website and services |
| Legal Compliance | To comply with legal obligations and regulatory requirements |
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website and services
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
All third parties with whom we share personal information are required to protect it in accordance with applicable privacy laws and our data protection standards.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication procedures
- Employee training on data protection
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When determining the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Applicable legal requirements
Your Rights
You have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information
- Correction: The right to request correction of inaccurate information
- Deletion: The right to request deletion of your personal information
- Restriction: The right to request restriction of processing
- Portability: The right to receive your data in a structured format
- Objection: The right to object to certain processing activities
To exercise any of these rights, please contact us using the details provided at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices.
We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to remove that information from our servers.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +64 9 555 0123
Address: 123 Queen Street, Auckland 1010, New Zealand
We will respond to your inquiry within a reasonable timeframe.